Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Request a Return (Step-by-Step Guide)

To initiate a return or refund, please follow the steps below:
  1. Submit a return request

    Contact our customer service team via email at gfrf25472@gmail.com. Please provide your order number, specific return reason, and clear photos of the item and outer packaging (required for returns caused by damage, defects or wrong items).
  2. Wait for review and approval

    We will review your request within 2–3 business days. If your return is accepted, we will send you a return shipping label (if applicable) and detailed shipping instructions.
  3. Ship the item back

    Securely pack the item in its original packaging with all included accessories, tags and proof of purchase, then ship it to the return address provided. Please retain the shipping tracking number for follow-up.
Items sent back to us without first requesting a return will not be accepted.
Return Address

Chongqing Buwang Trading Electronics Co., Ltd.

No.3-1, No.3 Attached, No.2 Outian Road, Baqiao Town, Dadukou District, Chongqing, China

Postal Code: 400084
You can always contact us for any return question at gfrf25472@gmail.com.

Return Shipping Costs & Handling Fee

Shipping Cost Responsibility

Return shipping fees are determined based on the reason for return:
  • Returns due to our responsibility (defective products, wrong items shipped, items damaged in transit): We bear the full return shipping cost and will provide a prepaid return shipping label.
  • Returns due to personal reasons (change of mind, no longer needed, unsatisfied with non-quality issues): The customer is responsible for the return shipping cost.
  • Returns under the EU 14-day cooling-off period: The customer shall bear the return shipping cost in accordance with applicable EU consumer protection regulations.

Return Handling Fee

We do not charge any restocking fee, return processing fee or additional handling fee for all eligible return requests.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Refund Amount Calculation

The final refund amount is calculated according to the following rules:
  • Returns due to our responsibility: A full refund will be issued, including the actual paid product price and the original order shipping fee.
  • Returns due to personal reasons: Only the actual paid amount of the product will be refunded. Original order shipping fees, remote area surcharges and other additional service fees are non-refundable.
  • Orders paid with discount coupons or promotional discounts: The refund will be calculated based on the actual payment amount after discount. Discount coupons and gift cards will not be refunded in cash or reissued.

Refund Processing

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gfrf25472@gmail.com.