This Shipping Policy applies to all orders placed on our official store operated by Chongqing Buwang Trading Electronics Co., Ltd.. It clearly defines our shipping processing time, delivery estimates, shipping fees, free shipping rules, eligible shipping regions, customs duty arrangement and delayed order solutions to ensure a transparent and reliable shopping experience for all global customers.
1. Order Processing & Shipping Time (Business Days)
All order processing and shipping schedules are calculated based on business days (Monday to Friday), excluding weekends, public holidays and local Chinese statutory holidays.
Orders confirmed and paid before 16:00 (UTC+8) on working days will be processed and shipped within 1–2 business days.
Orders paid after 16:00 (UTC+8) or on weekends/holidays will be processed and shipped within 2–3 business days starting from the next working day.
Once your order is shipped, we will send a tracking number to your registered email, and tracking information will be updated within 24 hours.
2. Eligible & Ineligible Shipping Regions
2.1 Available Shipping Markets
We currently support global shipping to most mainstream regions worldwide, including:
North America: United States, Canada
Europe: All EU member countries, United Kingdom, Switzerland, Norway
Oceania: Australia, New Zealand
Asia: Southeast Asia, East Asia, Middle East mainstream countries
South America & Africa: Most accessible mainstream trading regions
2.2 Non-Shippable Regions
To ensure logistics safety and compliance with international trade regulations, we do not ship to the following regions: sanctioned countries/regions, war-torn areas, remote isolated islands, and regions with restricted international logistics access. We reserve the right to cancel or refund orders submitted from unsupported regions.
3. Regional Delivery Time & Shipping Fee Standard
Shipping fees are automatically calculated and displayed at checkout based on destination, parcel weight and shipping method. Below are the estimated delivery times (calculated from the date of dispatch, business days only) and standard charging rules:
North America: Standard shipping 7–12 business days; Express shipping 4–7 business days
European Regions: Standard shipping 6–10 business days; Express shipping 3–6 business days
Oceania: Standard shipping 8–14 business days; Express shipping 5–9 business days
Asian Regions: Standard shipping 3–7 business days; Express shipping 2–4 business days
South America & Africa: Standard shipping 10–18 business days (only standard shipping available for most regions)
Remote areas of the above regions may require extra shipping surcharges and longer delivery time, which will be synchronously displayed at checkout.
4. Free Shipping Policy
We provide free standard shipping for eligible orders, with clear threshold and regional rules as follows:
Free Shipping Threshold: Orders with a total amount over $75 USD (or equivalent local currency at real-time exchange rate) qualify for free standard shipping.
Eligible Regions for Free Shipping: North America, Europe, Oceania and mainstream Southeast Asian countries.
Exclusions: Remote regions, South America, African regions and express shipping services are not eligible for free shipping, even if the order amount meets the threshold. Free shipping does not cover additional remote area surcharges and customs-related fees.
5. Customs Duties, Taxes & Fees Responsibility
To deliver a worry-free shopping experience, we clearly stipulate the liability of customs-related fees for all international orders:
All customs duties, import taxes, clearance fees and other additional charges incurred during international transportation are fully borne by our company. Customers do not need to pay any extra customs or tariff fees for their orders. We will complete relevant customs declaration and fee settlement procedures to ensure smooth customs clearance and delivery of parcels.
Note: If the parcel is detained due to incorrect customer shipping information or personal customs declaration issues, the resulting extra fees shall be borne by the customer.
6. Shipping Delay Solution & Compensation Rule
We strictly follow the above estimated delivery time, and will actively handle all delayed orders in accordance with the following rules:
Minor Delay (1–5 business days overdue): We will actively track the logistics status, update the latest progress to customers via email, and coordinate with the logistics provider to accelerate delivery.
Moderate Delay (6–10 business days overdue): Customers can choose to get a partial refund or exclusive store discount coupon as compensation, while we continue to push for parcel delivery.
Severe Delay (more than 10 business days overdue) / Lost parcel: Customers can apply for a full refund or free reshipment with no extra cost. We will bear all losses caused by logistics delay or parcel loss.
Exceptions: Delays caused by force majeure (including but not limited to natural disasters, national postal suspension, customs policy adjustment, epidemic control and other uncontrollable factors) are exempted from compensation, and we will actively communicate and track the latest delivery progress for customers.
7. Order Tracking & After-Sales Support
All shipped orders support real-time tracking. If you encounter abnormal logistics status, shipping delay, or have any questions about shipping fees and free shipping rules, please contact our customer service team anytime. We will respond and resolve your issues within 24 working hours.
Update Statement: We reserve the right to update this shipping policy irregularly. The latest policy shall prevail after being published on the official website.